Hostimatic

Facebook Youtube X-twitter Instagram Linkedin

Flash Deal: 50% Off on Yearly Hosting Plans

Live Chat
hostimatic logo-01
Menu
Client Area

Policies

Support Policy

  1. Purpose

This is HostiMatic, Inc.’s (“HostiMatic”, “we”, or “our”) Support Policy.  The purpose of this Support Policy is to clearly lay out HostiMatic’s support policies and procedures so that all customers have a clear understanding of what can be expected of us and what we expect of you, our valued customer, in connection with our delivery and your use of the Services (as defined in the Terms of Service). We ask that every customer read these policies and familiarize themselves with them. We look forward to providing quality support for all of your hosting needs.  Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Services, located at: https://hostimatic.com/policies.

  1. Backup of Data

Before attempting to troubleshoot any issue yourself or engaging us to assist with Service issues, please  BACKUP ANY AND ALL DATA.  HostiMatic is not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, or (iv) any software or other technology failures.

  1. Methods of Support
  1. Support Generally. Support we offer is included as a Service.  We do not charge for responding to technical support tickets, phone calls or LiveChat but we do expect you to abide by the terms of this Support Policy and our other Policies when utilizing this Service.
  2. Technical Support Tickets. This is our primary support system. Almost ALL issues will require the submission of a trouble ticket.  This is our preferred method because of the ability to track issues to resolution and give us time to properly review and research problems. Please do not submit multiple tickets about the same problem as that simply creates confusion. If you need to add information to an existing ticket, please do so in the existing ticket by logging into the support system or by replying to the ticket email.
  3. LiveChat. LiveChat is available by clicking the Live Chat button on our website. This gives you the ability to immediately contact one of our representatives. Due to the nature of live chat, our goal is to gather all necessary details and open a support ticket on your behalf. Our team is focused on ensuring proper resolutions as quickly as possible.  
  4. Phone. In the unlikely event that you experience a service interruption, we ask that you immediately call our support team and report the issue. Our support staff will work with you to resolve the issue. We understand that your time is valuable and we do our best to avoid any live troubleshooting of issues. Our staff will gather as much detail from you during your call and open a ticket on your behalf. We would be more than happy to call you back if you provide a call back number or we will attempt to use the phone number associated with your account if no call back number is provided.
  1. Customer Relationships

We strive to provide you with courteous, professional, and technically accurate support. Although we understand how frustrating technical problems can be, we ask that you treat us with respect and we will do the same in return. Our ultimate goals are the same, providing you with accurate support in a timely manner. If you feel you have been treated unfairly or have any other complaints, you may contact us to reach a supervisor directly.

  1. Support Hours 

The timeframes below are when the applicable method of support is provided.  You can of course submit tickets outside this time frame, but answers may not be received until business hours resume.

  1. Support

Technical Support Tickets: 24 hours a day, 7 days a week

LiveChat: 24 hours a day, 7 days a week

Phone: 24 hours a day, 7 days a week

Billing Tickets: Monday-Friday 9:00AM – 7:00PM US Eastern Time

  1. Billing and Sales Support

Billing and Sales tickets are handled as quickly as possible.  Please see our Refund and Billing Policy, located at: https://hostimatic.com/policies, for more information regarding HostiMatic’s billing policies. You can view invoices and update your payment method by accessing the customer portal located at: https://portal.hostimatic.com .

Acceptable Use Policy

  1. Purpose

Thank you for your business. This is HostiMatic, Inc.’s (“HostiMatic”, “we”, or “our”) Acceptable Use Policy.  This Acceptable Use Policy (“AUP”) discusses expectations we have for you and your obligations when using our Services (as defined in the Terms of Service.)  HostiMatic, Inc. is in the business of facilitating communication between computer networks. Our goal is to allow our users complete access to everything the Internet has to offer, and to help them build their businesses. This AUP facilitates this goal by governing your use of the Services. Because of the evolving nature of the Internet, our business, and the various ways in which our, equipment, technology or network may be abused, abusive activities not set out in this AUP may still be prohibited. For the same reason, we reserve the right to update this AUP from time-to-time. The most recent version will always be posted here.  Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Services, located at:  https://hostimatic.com/policies.

  1. HostiMatic Policies; Third Party Policies
  1. This AUP and our other Policies are part of your contract with us, and governs your use of our network and resources and our provision of the Services (as defined in the Terms of Service.) If you are a customer, you’ve agreed to abide by our Policies by using the Services or when you checked “I agree” to our Terms of Service. If you are not our direct customer, you agree to abide by this AUP by using the Services provided by or through us.
  2. You are bound by policies from third parties that provide Services to you through HostiMatic. You are strongly encouraged to review such policies prior to agreeing to be bound by this AUP. We will provide you with additional information about those policies on request.
  1. Appropriate Use of HostiMatic Services

Intellectual property rights are respected.  Please see the terms of our Digital Millennium Copyright Act (DMCA) Policy, located at https://hostimatic.com/policies, for the process to notify us regarding potential intellectual property rights infringement.  You are required to comply with U.S. laws governing copyrights, trademarks, patents, and other laws governing your use of the Services and intellectual property.

  1. Prohibited Uses
  1. Unsolicited commercial email, or SPAM, is prohibited.  Our network is not designed to be used for mailing lists with over five hundred (500) recipients and you may not send an email to more than five hundred (500) recipients.  If you need to send an email to over five hundred (500) recipients, please contact our Support Team for a list of other service providers that can assist with this task. Even if you send email to fewer than five hundred (500) recipients, we will consider your mail to be unsolicited, or SPAM, if it results in a number of complaints to us, disrupts our network, or subjects us to unfavorable action by other Internet providers. Please review the “CAN-SPAM Act” and ensure that any commercial email you send complies with this Act. Email that is “CAN-SPAM compliant” may still otherwise be prohibited by our AUP. If you believe one of our customers is engaged in spamming, please send an email containing all headers, and your contact information, to: abuse(at)hostimatic.com (replace “(at)” with “@”).
  2. Certain content is prohibited. You are responsible for any content transmitted, or accessed, using our network. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited. You may not use our network to facilitate the violation of any particular law or regulation or this AUP. The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited by this AUP and is not exhaustive. Use of our network to host content related to or to engage in the following activities is strictly prohibited.
    1. Topsites;
    2. IRC scripts/bots, IRCD (irc servers), AutoSurf/PTC/PTS/PPC sites;
    3. IP scanners, Bruteforce Programs/Scripts/Applications;
    4. Mail Bombers/Spam Scripts;
    5. File Dump/Mirror Scripts (similar to rapidshare);
    6. Anonymous or Bulk SMS Gateways;
    7. Websites or links to websites advocating human violence and hate crimes;
    8. Websites promoting illegal activities. or linking to other websites that promote illegal activities;
    9. selling, or otherwise disseminating, pornography or other erotic material, regardless of its literary merit;
    10. hosting adult thumbnail galleries/banner exchanges;
    11. lottery/gambling or chain letters, regardless of content, and regardless of your citizenship;
    12. advertising, advocating or operating High-Yield Interest Programs (HYIP) , Ponzi or Pyramid schemes, prime banks programs, Bank Debentures/Bank Debenture Trading Programs, or Related Sites;
    13. fraudulent sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com).
    14. broadcasting or streaming of live sporting events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.) or television;
    15. cryptocurrency/bitcoin miners;
    16. impersonating another user or otherwise falsifying one’s user name in email, Usenet postings, on Internet Relay Chat (IRC), or with any other Internet service;
    17. dox or posting personally identifiable information such as addresses and phone numbers of individuals with the hope of causing damage or harm to said person. This does not cover Government officials when providing contact email addresses or the representatives work phone;
    18. content that promotes or advocates human trafficking in any way shape or form as determined by HostiMatic’s sole discretion, sites that promote prostitution, or escort services;
    19. network unfriendly activity (ex: attempts to interfere with our network or network connections or which adversely affect the ability of other people or systems to use our network or the Internet);
    20. creating, posting or sending Warez, Roms, CD-Keys, cracks, passwords, serial numbers, Internet viruses, worms or Trojan horses, engaging in denial of service attacks, or hosting content that is intended to assist others in defeating technical copyright protections;
    21. posting links to prohibited items, facilitating a violation of our Policies, or instructing others in illegal or prohibited activities; and
    22. setting up or using (via the Service) proxies, proxy scripts/anonymizers of any kind.
    23. Drugs, controlled substances, and tobacco. To encourage safety and deter potentially harmful activities, we prohibit attempts to host content related to certain goods and services on our platform. This includes content that attempts to buy, sell, trade, solicit, donate, or gift: non-medical drugs (drugs or substances that are not being used for an intended medical purposes or are used to achieve a high – this includes precursor chemicals or substances that are used for the production of these drugs), marijuana, CBD, pharmaceutical drugs (drugs that require a prescription or medical professionals to administer), tobacco products (including vaping products, smokeless or combustible tobacco products, synthetic nicotine products, E-cigarettes, and other ENDS [Electronic Nicotine Delivery Systems]), and medical and herbal supplements.

 If you believe that another customer is using our network in violation of these Policies, please contact us.

  1. Defamation. Websites hosted on HostiMatic servers are regulated by U.S. law. Pursuant to Section 230(c) of the Communications Decency Act of 1996, HostiMatic’s policy is not to remove allegedly defamatory material from websites hosted on our servers unless the material has been found to be defamatory by a Federal or state court of the United States, as evidenced by a court order. As a hosting service provider, HostiMatic is not a publisher of User content and we are not in a position to investigate the veracity of individual defamation claims. We rely on the legal system to provide guidance and to determine whether or not material is indeed defamatory. If a Federal or state court of the United States deems material to be defamatory, libelous, or slanderous in nature, we will fully comply and disable access to the material in question in accordance with a court order. Similarly, if a Federal or state court of the United States places an injunction on specified content or material being made available, we will comply and remove or disable access to the material in question, per a court order.
  2. Network Stability. Our network is designed to meet the anticipated needs of our customers, users, and our needs. If we determine that your use of the Services is in breach of our Policies or impairs the stability of our equipment, technology or network, we may suspend your use of the network, throttle back the bandwidth available for your use, or terminate our agreement with you, in our sole discretion.
  3. Monitoring of Communications. We have the duty and obligation to comply with U.S. law. In certain cases that means that your use of the Services will be monitored. You agree that we are not considered a secure communications medium for the purposes of the Electronic Communications Privacy Act, and that you have no expectation of privacy.  From time-to-time we may monitor your use of the network for statistical purposes and to improve the use of our network. Any such monitoring will be done in accordance with our Privacy Policy Child Pornography. HostiMatic takes a strong zero tolerance stance on child pornography, content perceived to be child pornography or child exploitative content. Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.
  1. Use of Services
  1. IP Addresses. The IP addresses we assign to you are the only ones you may use in connection with the Services. Your use of the Services may be suspended if we determine that you are using other IP addresses. IP addresses are part of your use of the Services, and are owned by us and simply assigned to you while you are a customer. We may change these addresses if necessary. IP addresses may not be assigned or transferred, and will be recycled by us if you terminate your use of the Services.
  2. Software.  We may provide software for you to use while you are a customer as part of the Services. Generally speaking, this software is sublicensed to you, and may not be further sublicensed or used for purposes other than those expressly permitted in our TOS or our other Policies, and in the documentation provided with the software. You will be given, or given access to, a software license. This license may further restrict your use of the software. We do not provide support for software whether you license it through us, or have licensed it independently.
  1. Client Notification

In the event of a violation of any of our Policies, including this AUP, our Compliance Team will take commercially reasonable steps to notify you via email with relevant details about the alleged violation.  Compliance with applicable Federal, State, and Local laws, and court orders will also be taken into account when we respond to alleged violations.

  1. Contacting Us

We encourage you to contact us if you believe that someone has violated this AUP. To facilitate this contact, and ensure that important matters are responded to and addressed, we have designated specific channels for communicating with us. Individuals who contact us about this AUP, the behavior of our customers, or for other purposes, are required to provide us with accurate information to enable us to contact them and respond to their requests. We do not respond to anonymous correspondence, and will refer individuals who deliberately attempt to mislead us regarding their identity, or the basis for their complaints, to appropriate law enforcement officials. Nothing you send or communicate to us is confidential regardless of whether you claim that it is.

Please send all email correspondence to: abuse(at)hostimatic.com (replace “(at)” with “@”)

Mailing Address:

HostiMatic, .
House: 78, Road: 20, Block: K, South Banasree, Khilgoan, Dhaka-1219, Bangladesh

  1. Date of Policy

This Acceptable Use Policy was last updated April 02, 2025.

Refund & Billing Policy

  1. Purpose

This is HostiMatic, Inc.’s (“HostiMatic”, “we”, or “our”) Refund & Billing Policy. This Refund & Billing Policy discusses the ways in which we charge customers for use of the Services (as defined in the TOS) and related questions about charges, refunds and billing disputes. Capitalized terms used but not defined in this policy have the meaning given to them in our TOS, located at: https://hostimatic.com/terms-of-services .

  1. AUTOMATIC RENEWAL  
  1. Package Renewal. AS SET FORTH IN OUR POLICIES,  ALL HOSTING PLANS AND DOMAIN NAMES ARE SET TO AUTOMATICALLY RENEW ON THEIR RENEWAL DATE AFTER THE INITIAL TERM AND ANY RENEWAL TERMS TO PREVENT ANY DISRUPTION IN THE SERVICES. .  YOUR INITIAL RENEWAL DATE WILL APPEAR ON THE CHECKOUT SCREEN WHEN YOU INITIALLY PURCHASE SERVICES.  SUBSEQUENT RENEWAL DATES WILL BE LOCATED ON EVERY INVOICE YOU RECEIVE FROM HostiMatic AS WELL AS THE SERVICES AND DOMAINS SECTIONS OF THE CLIENT PORTAL.  You will also be emailed an invoice for the renewal term at the email address in your account in advance of any renewal with the terms of the upcoming Renewal Term, including duration and price of such renewal.  If you wish to cancel, you may do so as set forth in Section 8(b)(i) of our Terms of Service, located at:  https://hostimatic.com/terms-of-services
  2. Domain Name Renewal. Domain names are set to AUTOMATICALLY RENEW  five (5) days before the expiration date to ensure no disruptions occur since URLs will immediately redirect to a landing page if a domain expires.
    1. Please note that all payment methods that allow charges to be automatically applied will be charged five (5) days before the domain’s expiration date per the invoice UNLESS YOU CANCEL MORE THAN two (2) days before the renewal date (which is seven (7) days before the extension of domain name service is effective.)  If your payment method of choice does not allow automatic payments to be applied,  payment must be made manually on or before the invoice due date or the domain name may lapse.
  3. Charges.  The Due Date for Fees for renewed packages is the package renewal date.
  4. Failure to Renew. Accounts that have invoices which are more than fourteen (14) days overdue will be suspended. If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that are more than 14 days overdue are considered abandoned and are be subject to termination. Termination includes removal of all associated data on our system. Please see the Post Termination Access section for more information.
  1. Responsibility for Payment
  1. You are responsible for all charges, costs, expenses and other fees (the “Fees”) associated with your use of the Services once our Services are made available to you.  Your first invoice is generated at the time you purchase the Services.  An invoice, which will include the duration and price of such renewal for any Renewal Term, is generated three (3) days prior to the first day of the Renewal Term (the “Due Date”) unless other arrangements have been made or a cancellation request has been submitted from the  client portal.  The invoice will also be available in the “My Invoices” section of the Client Portal. You are responsible for the fees and charges set out within the emailed invoice you pay on the Effective Date and any other invoice generated for a Renewal Term.  If paying by credit card, Paypal Billing Agreement, or any other payment method capable of automatic charge, you will be charged on the Due Date. New Services, packages or domains that are ordered and unpaid after seven (7) days will be canceled.In the event that the customer fails to pay for services given, HostiMatic may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse HostiMatic for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.
  2. In the event that the customer fails to pay for Services given, HostiMatic may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse HostiMatic for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.  
  3. Price Adjustments. To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team.  We cannot go back and modify invoices that have already been paid but will be happy to modify your plan for new invoices.
    1. To remain competitive, we occasionally make changes to our plans and pricing for reasons that include, but are not limited to, fluctuations in non-US Dollar denominated currencies, as detailed in Section 7(b) below.  Except for fluctuations in non-US Dollar denominated currencies as detailed in Section 7(b) below, no price changes will be effective without your consent in the middle of an initial term or any Renewal Term but prices may change between Renewal Terms.  All price changes will be reflected in the emailed invoice sent to you.
    2. The charges, which may include an adjusted price, will be applied on the Due Date, as specified above.  YOU MUST CANCEL YOUR SUBSCRIPTION TO AVOID AN INVOICE TRIGGERING PAYMENT OF THE ADJUSTED PRICE BEING PROCESSED FOR A RENEWAL TERM.
    3. You may also opt to change plans in the middle of a term or Renewal Term.  We cannot go back and modify invoices that have already been paid but will be happy to modify your plan, and adjust prices for Services, for new invoices that have not yet been paid for any Renewal Term.
  4. Cancellation or Consent to Mid-Term Price Changes.  In the event a material change in our business or our supplier’s prices or services requires us to alter our Services offering to you in the middle of the initial or Renewal Term, we will provide you a notice specifying the proposed change(s) in reasonable detail.  In the event of such material change(s) to the Services, including but not limited to a change to the duration of the then-current term, the scope or type of Services being offered or the price for such Services, you will have thirty (30) days from the date of such notice to either: (i) consent to the change(s) and accept the altered terms for the Services from the date of your consent or (ii) allow the Services to be terminated after the thirty (30) day period expires.  If you do not consent to the changes and accept the altered scope within the thirty (30) day time period, you acknowledge and agree that HostiMatic may terminate the Services before the end of the then-current term without further notice or consent.
    1. Money Back Guarantee 
    1. Certain Hosting Services carry an unconditional thirty (30) day satisfaction guarantee. To cancel your Hosting Services and receive a refund of our fees, you must contact us via the Client Portal within thirty (30) days from the Effective Date and a refund will be issued.
    2. If you cancel thirty-one (31) to ninety (90) days from the Effective Date, you will be issued a pro-rata refund of fees for Hosting Services based on the unused portion of the Hosting Services left on your current subscription.
    3. If you cancel after ninety (90) days from the Effective Date, you are not entitled to any refund and any refund you do receive is at our sole discretion.   
    4. Refund requests received after one hundred twenty (120) days from the Effective Date will be issued via Bank Transfer.  Refunds are not offered for partial months of service.  Accounts that are terminated due to violations of our Policies are not eligible for a refund.  
    5. All third party fees, including domain registration fees, setup fees and migration fees, are non-refundable, non-negotiable and excluded from our Money Back Guarantee.  Further, SSL certificates have a Twenty Five (25) day refund window from time of purchase.

      For Managed WordPress plans that come with an included SSL certificate, any Money Back Guarantee refund requests received after the Twenty Five (25) day SSL refund window but still in the Money Back Guarantee window will have $5.00 held back from any Money Back Guarantee refund.

      For free domain registration promotions (.com, .net and .org), the retail price of the domain $14.95 will be deducted from any refund amount upon cancellation. You will retain the domain registration.
    1. Refunds

    Accounts that are terminated due to Terms of Service violations are not eligible for a refund or any service credits. Domain registrations, setup fees and migration fees are not refundable. Service credits have no cash value and are extended at our discretion. Service credits expire at the earlier of your account expiring, being terminated, or twenty-four (24) months from the date it was issued.  

    1. All refunds are subject to the terms of service for any third party payment processor and those terms take precedence over the terms in the TOS and our Policies.  In the event we are unable to refund any fees or charges via the method of payment, we will use commercially reasonable efforts to return or credit the appropriate funds to you.
    2. If you paid us by credit card we will credit the card on file.  If you paid us by PayPal, we will take steps to refund the PayPal account.  If you paid us through another payment processor, we will take steps to refund the appropriate fees through that payment processor.  If the information we have on file for your account is not up to date, your refund may not be completed.  Refund requests of payments made to HostiMatic by bank transfer, check or money order or after one hundred twenty (120) days have passed on a credit card payment will be issued via PayPal only.  If you cannot accept PayPal payments, you will not be eligible for a refund via other methods. HostiMatic is not responsible for fees deducted from any refund processed by PayPal.
    1. Service Credit Eligibility
    1. Customers who at the time of the report of the claimed outage are not current on their invoices for the Services do not qualify for service Credits related to any outages.
    2. Customers who have not paid their invoices on time more than three times in the 12 months preceding the claimed outage are not eligible for service credits.
    3. In order to deliver a secure high performance hosting environment, we utilize certain automated systems to limit malicious and resource-intensive activity. In some instances, non-malicious activity can appear to be malicious and trigger our systems, which may limit your ability to use our Services as set forth in Section 3(d)(iii) of the TOS.  Such limitations may result in bandwidth throttling or suspension or termination of your account, in our sole discretion. In these situations, any interruption, suspension or change in the availability of the Services will not be considered downtime and will not be eligible for a service credit.

7. Payment Methods: Currencies
We accept payment via Visa, MasterCard, Discover, American Express, JCB, Diner’s Club, PayPal, Skrill, UnionPay (for China-based customers), check, money order, and wire transfers, bKash, Nagad, Rocket. By providing us with your account payment information, you give us consent to charge you on the Due Date of any invoices linked to the account. Please see our invoice for wire transfer banking information. Returned checks will incur a twenty-five dollar ($25) fee per instance.

  1. Charges for Account Upgrades, Downgrades and Migrations
  1. License.   In connection with any data migration, you hereby authorize HostiMatic to access your data for data migration purposes. Before requesting Services that may require a data migration to occur, you hereby agree to backup all of your data on both the source and the target servers, as appropriate.
  2. Upgrades.  When upgrading to a higher-priced hosting plan, we will migrate your account to the new Service at no charge. The data center migration fee is also waived if you choose to move to a new data center during the upgrade process. Upgrade requests are processed and effective only after payment for the package price difference is paid. If you would like to move to another data center without upgrading your account, there is a twenty-five dollar ($25) migration fee.
  3. Downgrades. When downgrading to a lower-priced plan, the difference between the amount of the current package price already paid over the new package price will be placed on the billing account as a service credit. Refunds will not be issued and a twenty-five dollar ($25) downgrade migration fee may be charged.  Please contact the sales or billing department if considering an upgrade or downgrade to determine what options are suitable and to discuss pricing.
  4. Migrations From Other Hosts.  All migration-related work is included as a Service for purposes of our Policies.
    1. All complementary migrations require the user to provide cPanel account credentials for their previous hosting environment. Clients who migrate from non cPanel hosting environments may incur a charge determined by the migration team and assessed based on the complexity of the migration.
    2. Ignite, Accel, Turbo Velocity and Turbo Nitro clients receive 1 (one) complimentary migration. If the previous host does not provide cPanel access, a migration fee may be assessed.
    3. Reseller Hosting, Dedicated Hosting, and Managed VPS clients receive 25 (twenty five) complementary cPanel account migrations. Any such migrations related to HostiMatic’s Shared Web Hosting or Reseller Hosting Services are limited to thirty (30) gigabytes in size.  Migrations related to HostiMatic’s Shared Web Hosting or Reseller Hosting Services that exceed thirty (30) gigabytes in size may be approved on a case-by-case basis upon HostiMatic’s sole and absolute discretion.  If the previous host does not provide cPanel access or if you would like our team to migrate more than 25 (twenty five) accounts, a migration fee may be assessed.
  5. Other Migration Situations. Some clients have specific migration needs, depending on our migration workload, we may be able to accommodate those needs. In these cases, you may incur a charge determined by the migration team and assessed based on the complexity of the migration and your specific needs.
  1. Billing Errors; Chargebacks
  1. If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department at https://portal.hostimatic.com .  We will honor invoice errors as long as we are notified of them within ninety (90) days. If more than ninety (90) days have elapsed we may decline the refund request. If a refund is in order it will go onto your account as a service credit to be used on a future invoice.  Service credits have no cash value.
  2. If at any time you have questions or concerns regarding a charge from HostiMatic, please submit a ticket at  https://portal.hostimatic.com . Any received chargebacks will incur a fifty dollar ($50) investigation fee on the associated billing account and all services will be immediately suspended pending investigation. HostiMatic may reject the future use of payment methods from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or payment reversal, the account related to the payment may be suspended or terminated.
  1. VAT Tax

Canary Island (Las Palmas), Spain residents are considered “tax exempt” and are not charged a VAT Tax.

  1. Feedback

You have no obligation to provide us any suggestions, enhancement requests, recommendations, or other feedback regarding our products and services (“Feedback”). To the extent you provide us with any Feedback, we may use and include the Feedback in our products and services without restriction or payment.

Privacy Policy

  1. Parties

This is HostiMatic, Inc.’s (“HostiMatic”, “we”, or “our”) Privacy Policy.  This Privacy Policy discusses the ways in which we collect, use, maintain and disclose information collected by us from our customers, visitors to our websites, and, in some cases, visitors to our customer’s websites (“Users”).  Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Services, located at: https://hostimatic.com/terms-of-services.

  1. Purpose

The nature of internet business requires us to collect information from Users. While this policy is entitled a “privacy policy,” it discusses all of the ways in which we use information collected directly or indirectly from our Users, including personally-identifiable information gathered by us (“PI”) and other anonymous information (“AI”) (collectively, “Information”).  Information transmitted, collected, processed or which is otherwise provided to us by Users is not necessarily considered by us to be private. Please review this Privacy Policy carefully to determine how we treat this information.

  1. Acceptance of the Policy

You accept this Privacy Policy by using our website (located at: https://hostimatic.com , referred to herein as the “Site”), placing an order for Services (as defined in the Terms of Service) with us or joining our email list.

  1. Changes to Policy

If we make a change to this Policy that, in our sole discretion, is material, we will notify you by email, post a notice of such changes on the Site or flag our Privacy Policy on the Site as updated.  You agree to our use of electronic communications with you for purposes of this Policy. If you do not agree to the changes to this Policy, we will continue to maintain and use PI previously collected in accordance with the Policy in force as of that date.

  1. Information that we Collect; Use of Information.
  1. Generally. We may use PI as required or permitted by law, including in response to service of legal process (court order, summons, subpoena, and the like).  We may disclose PI to law enforcement or regulatory authorities as part of an investigation into activity at the Site (such as a suspected breach). We shall use commercially reasonable measures to limit disclosure and use of such PI.  We may use PI in connection with the establishment or defense of legal claims.  Any information sent to us will not be deemed to be confidential, and may be shared by us with any other individual or entity, regardless of whether you mark it confidential.
  2. Information contained in your customer record. Users who are our customers provide us with their name, address, phone number, user name, credit/debit card or bank information and other personally identifiable or confidential information and other information we require to provide Service to them. We may also acquire information about customers from third parties such as credit reporting agencies, as well as collect information about our customers’ use of the Services. This information may be linked to the information provided to us by our customers to create an administrative record and is referred to as “Registration and Billing Information”.
  3. User inquiries. Users who contact us with questions may be required to give us additional information to assist us in resolving their questions, or to assist us in our business (“User Inquiry Information”).
  4. Anonymous Information.  We collect anonymous information (AI) regarding your use of the Site, such as computer-related information (browser type you used, your Internet Protocol address, last URL visited, and the date and time of day of your login). We send a “cookie” or “pixel tag” to your computer which contains an identification number that is unique to the computer you are using. You may decline to provide such information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result, and some services may not be available. We use this information to enhance the experience of using the Site, to tailor our Site to its visitors, to understand how our Site is used, to investigate and verify proper conduct at the Site, and to monitor the security and integrity of the Site.
  5. Third Party Agents – Access to and Use of PI. We may contract with third parties to assist us in our business, including providing certain Services, hosting of the Site, hosting of data (including PI and AI), promotional services, authorization and processing of payments, fulfillment of product orders and processing of returns.  Such third parties shall agree with us in writing to maintain your privacy at least with the level of protection set forth in this Privacy Policy.
  6. Unrelated Third Party Links and Information.  Our Site contains links to other websites or other information and materials provided by third parties (by way of example, links to third party social media websites). We do not own or control such other websites or third parties and are not responsible for the information provided at those websites or in such materials.  We do not control, and are not responsible for, their privacy policies or the information collected at such third party websites.
  7. Customer Inquiries. We use customer inquiry information to identify Users personally. It is used throughout our business to provide services to Users, and to market new products and services to Users. Customer inquiry information is shared with third parties in the following circumstances: to identify and fix problems with the Services when we are not capable of doing so ourselves. Providers of third party products may require us to provide them with customer inquiry information. When Customer Inquiry Information is shared with third parties in these circumstances, the third parties are required to keep this information confidential.  Further, entities that provide products to us may have privacy policies that differ from ours. We will be happy to provide you with the names of those businesses that provide Services through us to you, and links to their privacy policies, on your request.
  8. Information about Children. We do not knowingly collect personally identifiable information from children under the age of 13.  If a parent or guardian believes that their child under the age of 13 has provided us with personally identifiable information, they should contact us.Other than in response to a lawful request by public authorities, HostiMatic only shares your personal information with third parties who are acting as HostiMatic’s agents or subcontractors and only uses your personal information for the purposes stated herein (or other purposes stated at the time of collection). Should HostiMatic’s practices with respect to processing or use of personal information change, HostiMatic will provide you with notice (either by means of an amendment to this Privacy Policy or otherwise) and provide you with an opportunity to opt out.
  1. Your Access to and Ability to Change PI

You may request access, updating and corrections of inaccuracies in your PI by contacting us as set out below.  For security purposes, we may request PI from you in connection with such access.  You may also: (i) modify your information through your control panel in your account, or (ii) ask that information regarding your inquiries be deleted by contacting us through our contact form at  https://hostimatic.com/contact .

  1. Deleting and Retention of PI

You may request that we delete your PI, and we shall attempt to accommodate such requests.  However, we may retain and use PI for such periods of time as required or permitted by law or best business practices.

  1. Security

We have implemented technical, physical and administrative safeguards designed to protect PI against loss and against unauthorized access, use, and disclosure.  Passwords are stored on our server in encrypted form. We have personal information retention processes designed to retain personal information as necessary for the purposes stated above or to otherwise meet legal requirements.  Unless this Privacy Policy states otherwise, our employees are required to keep the information set out here confidential.

California Privacy Rights

If you are a resident of the State of California and you have provided your personal information to us, you have the right to request a list of all third parties to which we have disclosed your personal information for direct marketing purposes. If you exercise your right to submit such a request to us, we will send you the following information:

  • The categories of information we have disclosed to any third party for any third party’s direct marketing purposes during the preceding year; and
  • The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.

You may make such a request by contacting us in writing by postal mail or via the email address provided at the end of this Privacy Notice under the heading “Contact Information” with a preference on how our response to your request should be sent.

California law also requires that we disclose how we respond to “do-not-track requests” from our users. At this time, we do not currently respond to “do-not-track” requests from our users’ browsers.

HIPAA (The Health Insurance Portability And Accountability Act)

HIPPA does not apply to the service we provide. We are not a “Covered Entity” or a “Business Associate” as those terms are defined by HIPAA.  As HIPAA does not apply, our service does not need to and may not meet the standards set forth in HIPAA. Accordingly, using the service should not be used submit, store, or disclose information that would be subject to HIPAA in a manner that is compliant with HIPAA and its requirements.

Testimonials

Pursuant to our Terms of Service (located at  https://hostimatic.com/terms-of-services), you may provide us with an Endorsement in connection with your use of the Services. We may, at our discretion, use the Endorsement to promote our Services as specified in our Terms of Service. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us using the contact information in Section 18 of our Terms of Service and we will cease using the Endorsement soon after processing your request.

Privacy Compliance with European Union, UK and Swiss Citizens

Privacy Compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

  1. HostiMatic is subject to the investigatory and enforcement powers of the Federal Trade Commission.
  2. HostiMatic, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. HostiMatic, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. HostiMatic, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit  https://www.dataprivacyframework.gov/.
  3. Among other things, the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) describe our obligations with respect to personal information that we transfer to third parties as described in this Privacy Policy. HostiMatic remains responsible and liable as provided in the Principles if the third party processes the personal information in a manner that is not consistent with the Principles, unless HostiMatic proves that it is not responsible for the event giving rise to the damage.
  4. If we transfer your PI to third parties, we will remain responsible and liable to you if the third party processes your PI in violation of the Principles, unless we prove we were not responsible for the event giving rise to the damage.
  5. In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), HostiMatic, Inc. commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU,UK and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) should first contact HostiMatic, Inc. at:

    Mail:
    HostiMatic
    House: 78, Road: 20, Block: K, South Banasree, Khilgoan
    Dhaka-1219
    Bangladesh.

    Web:  https://hostimatic.com/contact

    Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available.
  6. HostiMatic, has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit  https://bbbprograms.org/programs/all-programs/dpf-consumers for more information and to file a complaint. This service is provided free of charge to you.
  7. Individual Data Choice
    1. When HostiMatic acts as a controller we do not disclose or use personal data for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individual.
Hostimatic
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.