Refund & Billing Policy

1. Purpose

This is HostiMatic, Inc.’s (“HostiMatic”, “we”, or “our”) Refund & Billing Policy. This Refund & Billing Policy discusses the ways in which we charge customers for use of the Services (as defined in the TOS) and related questions about charges, refunds and billing disputes. Capitalized terms used but not defined in this policy have the meaning given to them in our TOS, located at: https://hostimatic.com/terms-of-services .

2. AUTOMATIC RENEWAL  

1. Package Renewal. AS SET FORTH IN OUR POLICIES,  ALL HOSTING PLANS AND DOMAIN NAMES ARE SET TO AUTOMATICALLY RENEW ON THEIR RENEWAL DATE AFTER THE INITIAL TERM AND ANY RENEWAL TERMS TO PREVENT ANY DISRUPTION IN THE SERVICES. .  YOUR INITIAL RENEWAL DATE WILL APPEAR ON THE CHECKOUT SCREEN WHEN YOU INITIALLY PURCHASE SERVICES.  SUBSEQUENT RENEWAL DATES WILL BE LOCATED ON EVERY INVOICE YOU RECEIVE FROM HostiMatic AS WELL AS THE SERVICES AND DOMAINS SECTIONS OF THE CLIENT PORTAL.  You will also be emailed an invoice for the renewal term at the email address in your account in advance of any renewal with the terms of the upcoming Renewal Term, including duration and price of such renewal.  If you wish to cancel, you may do so as set forth in Section 8(b)(i) of our Terms of Service, located at:  https://hostimatic.com/terms-of-services
2. Domain Name Renewal. Domain names are set to AUTOMATICALLY RENEW  five (5) days before the expiration date to ensure no disruptions occur since URLs will immediately redirect to a landing page if a domain expires.
   1. Please note that all payment methods that allow charges to be automatically applied will be charged five (5) days before the domain’s expiration date per the invoice UNLESS YOU CANCEL MORE THAN two (2) days before the renewal date (which is seven (7) days before the extension of domain name service is effective.)  If your payment method of choice does not allow automatic payments to be applied,  payment must be made manually on or before the invoice due date or the domain name may lapse.
3. Charges.  The Due Date for Fees for renewed packages is the package renewal date.
4. Failure to Renew. Accounts that have invoices which are more than fourteen (14) days overdue will be suspended. If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that are more than 14 days overdue are considered abandoned and are be subject to termination. Termination includes removal of all associated data on our system. Please see the Post Termination Access section for more information.

3. Responsibility for Payment

1. You are responsible for all charges, costs, expenses and other fees (the “Fees”) associated with your use of the Services once our Services are made available to you.  Your first invoice is generated at the time you purchase the Services.  An invoice, which will include the duration and price of such renewal for any Renewal Term, is generated three (3) days prior to the first day of the Renewal Term (the “Due Date”) unless other arrangements have been made or a cancellation request has been submitted from the  client portal.  The invoice will also be available in the “My Invoices” section of the Client Portal. You are responsible for the fees and charges set out within the emailed invoice you pay on the Effective Date and any other invoice generated for a Renewal Term.  If paying by credit card, Paypal Billing Agreement, or any other payment method capable of automatic charge, you will be charged on the Due Date. New Services, packages or domains that are ordered and unpaid after seven (7) days will be canceled.In the event that the customer fails to pay for services given, HostiMatic may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse HostiMatic for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.
2. In the event that the customer fails to pay for Services given, HostiMatic may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse HostiMatic for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.  
3. Price Adjustments. To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team.  We cannot go back and modify invoices that have already been paid but will be happy to modify your plan for new invoices.
   1. To remain competitive, we occasionally make changes to our plans and pricing for reasons that include, but are not limited to, fluctuations in non-US Dollar denominated currencies, as detailed in Section 7(b) below.  Except for fluctuations in non-US Dollar denominated currencies as detailed in Section 7(b) below, no price changes will be effective without your consent in the middle of an initial term or any Renewal Term but prices may change between Renewal Terms.  All price changes will be reflected in the emailed invoice sent to you.
   2. The charges, which may include an adjusted price, will be applied on the Due Date, as specified above.  YOU MUST CANCEL YOUR SUBSCRIPTION TO AVOID AN INVOICE TRIGGERING PAYMENT OF THE ADJUSTED PRICE BEING PROCESSED FOR A RENEWAL TERM.
   3. You may also opt to change plans in the middle of a term or Renewal Term.  We cannot go back and modify invoices that have already been paid but will be happy to modify your plan, and adjust prices for Services, for new invoices that have not yet been paid for any Renewal Term.
4. Cancellation or Consent to Mid-Term Price Changes.  In the event a material change in our business or our supplier’s prices or services requires us to alter our Services offering to you in the middle of the initial or Renewal Term, we will provide you a notice specifying the proposed change(s) in reasonable detail.  In the event of such material change(s) to the Services, including but not limited to a change to the duration of the then-current term, the scope or type of Services being offered or the price for such Services, you will have thirty (30) days from the date of such notice to either: (i) consent to the change(s) and accept the altered terms for the Services from the date of your consent or (ii) allow the Services to be terminated after the thirty (30) day period expires.  If you do not consent to the changes and accept the altered scope within the thirty (30) day time period, you acknowledge and agree that HostiMatic may terminate the Services before the end of the then-current term without further notice or consent.